Cancellation Policy

Cancellation Policy

Effective Date: 23/11/2022

At OM GARMENTS, we strive to process all orders promptly to ensure you receive them as quickly as possible. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation Window

• You may request to cancel your order within 12 hours of placing it.

• Once the order is under processing or shipped, we will not be able to cancel it.

2. How to Request a Cancellation

If you wish to cancel your order, please contact our support team at support@omgarments.shop with the following details:

• Order number

• Reason for cancellation

Our team will review your request and confirm cancellation if it falls within the allowed timeframe.

3. Orders Already Shipped

Once your order has been handed over to our courier partner, cancellation is not possible. In this case, you may wait for the order to arrive and initiate a return request under our Return & Refund Policy.

4. Refunds

If your cancellation is approved, we will issue a full refund to your original payment method. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment service.

5. Exceptions

• Personalized, customized, or made-to-order items cannot be canceled after the production process begins.

• Orders placed during sale events may have different cancellation policies, which will be specified on the product or checkout page.

6. Need Help?

If you have any questions or need assistance, feel free to reach out to us at support@omgarments.shop — we’re here to help!