Return and Refund Policy

Return & Refund Policy

Effective Date: 23/11/2022

In the Business Identity or Company Details Section
Business Information / Company Details

Business Name: Om Garments

Legal Entity Name: Rishikesh Singh

PAN No. – ATCPS9897C

Registered Office Address: 15 A, J.L. Nehru Road, New Market, Kolkata, West Bangel, 700013

The legal name used in our PAN website is consistent

At OM GARMENTS, we want you to love every purchase. If you’re not completely satisfied with your order, we’re here to help.

1. Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging with all tags attached.

• Items purchased on clearance or during sales may not be eligible for return.

• Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

2. Return Process

1. Contact our customer support team at support@omgarments.shop with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Pack the items securely and send them to the address provided.

4. Once we receive and inspect the returned items, we will process your refund or exchange.

3. Refunds

• Once approved, refunds will be processed to your original payment method within 5-7 business days.

• Original shipping charges are non-refundable, and return shipping fees may apply unless the return is due to a defect or error on our part.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired product.

5. Need Help?

Feel free to reach out to support@omgarments.shop for any queries regarding returns or refunds.