Shipping Policy
Omgarments Exports (“we” and “us”) is the operator of (https://Omgarments.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2.1 International shipping – For all International Orders shipping cost may varies and will be calculated at the time of checkout.
2.2 International Shipping Return and Refund : If a Product is returned in any circumstances, the company will only refund the origional product price, transportation and shipping cost will be bare by the consumer. where as in any exception consumer can contact the merchant over email or by reaching contact page.
3. Returns 3.1 Return Due To Change Of Mind Omgarments Exports will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Omgarments Exports) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns Omgarments Exports will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Omgarments Exports to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 4 – 7 days
4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time Orders are usually dispatched within 4 to 7 days of payment of order Our warehouse operates on Monday – Sutarday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Refund Criteria : Once a product is return after delivery within the given time frame, consumer will get only refund of the origional price of the product sipping cost has to be bare by consumer only (applicable only for international orders)
4.5.1 Shipping charges : Shipping cost will be free for domestic consumer, for International consumer shipping charges will be applicable, shipping charges may vary depends on countries.
4.6 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
- Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service For all customer service enquiries, please email us at support@Omgarments.com
- Omgarments authorised delivery partner is DTDC Courier Service, however it may change time to time and will be update in our shipping policy